Return Policy Receipts are required for all returns. All special order sales are final. Fat Pilgrim LLC does offer refunds for merchandise bought from our in-stock inventory for goods returned within seven days of purchase. Returns from 7-30 days receive a company/store credit. No returns are accepted after 30 days. Floor model sales, discounted sales, and special offer sales are final and cannot be returned or cancelled. Fat Pilgrim is not responsible to refund any shipping charges.
Special Order Policies All special order sales are final. Fat Pilgrim LLC does not allow cancellations or returns. A non-refundable 50% deposit is due upon placing special orders. Balances are due prior to delivery. Due dates are approximate only. You will be notified as soon as your special order arrives in our distribution center and has passed our rigid quality control process. Merchandise not claimed within thirty days of completion is subject to a storage fee of 1% of merchandise total per day. Fat Pilgrim will not assume responsibility for pieces that do not fit into your home.
Due to the handcrafted nature of our products, reasonable variations in finish and fabric are common and should be expected. Defective or damaged merchandise will be replaced if Fat Pilgrim LLC is responsible for the damage or defect. Our liability is limited to our merchandise and does not apply to miscellaneous charges such as fabric protector, delivery charges or shipping charges.
Local Delivery Policy Fat Pilgrim LLC provides local in-home white glove delivery service. Delivery areas range from destinations as far north as Healdsburg, as far east as Stockton, and as far south as Gilroy. Our delivery fees range from $120.00 to $450.00 depending on destination and include any number of pieces purchased. Bed frame assembly is available for an additional $25.00. Please consult a sales associate for the exact delivery fee in your area.All delivery charges for delivery services performed by Fat Pilgrim LLC are subject to local sales tax in accordance with State Board of Equalization regulations. After receiving your final payment for special orders or after receiving payment in full for purchases of in-stock goods, a delivery coordinator will contact you within two business days to arrange for in-home delivery. We will generally complete in-home deliveries within one to two weeks depending on season, volume, and your availability.
Our delivery service will place furniture in your home as you request, provide you with an opportunity to inspect all merchandise, and remove any wrapping materials from your home.
We reserve the right to refuse service upon arrival at your home if access is limited or hazardous.Fees for deliveries performed by outside services are payable upon delivery directly to the company providing that service. Shipping and Delivery fees are not refundable.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Web Order Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are weight-based and some items are based on size. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
The information you provide to us for the purpose of placing special orders, making purchases or making inquiries will not be shared with or provided to any individual outside of Fat Pilgrim, or its sister company, Harvest Home or any other company unless absolutely necessary in order to process your order or if required by law.
In certain instances, information will be shared with third parties. For instance, in order to process any credit card payments, your information will be provided to a credit card processing service.
While we track information for the purpose of gathering statistics and maintaining customer histories, we will not share your information with any other party, except for Fat Pilgrim or its affiliates, for the purpose of solicitations and/or direct marketing.
Generally, we will use your personal information exclusively for the purpose of contacting you with information regarding your order or inquiry and upcoming promotional events or other information about Fat Pilgrim LLC. Should you wish to be removed from our mailing list or e-mail list, please contact us at any store or via e-mail. Please allow two to three weeks for your request to be met.